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Save!The De-escalating Difficult Guest Situations course explains how to do what is necessary to de-escalate a difficult situation with an angry or frustrated restaurant customer or guest. You will learn real-world examples of techniques that can be used to address difficult and awkward customers. After completing the course, you can confidently and consistently de-escalate difficult customer situations, including threats or aggressive behaviour toward an employee or another customer. Unlock the true leadership potential within your restaurant team with this online microlearning course. Elevate all your employees into confident and capable leaders who can steer each shift toward success. Equip your staff with skills to complete their assigned tasks, ensuring employee safety effectively. Invest in developing your team and help them be safe, grow, and thrive. Part of the Restaurant Playbooks MicroLearning Library.
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Save!The Preventing Cuts and Burns + Knife Safety course is based on the OSHA guidelines. The course explores the causes of most cuts and burns in a restaurant. You will learn how to be aware of factors that cause cut and burn accidents and ways to minimize the risk of injury due to these factors. After completing the course, you will be able to:
- List the factors that cause most cut and burn injuries
- Describe ways to minimize the risks of cuts and burn injuries
- Explain steps to deal with injuries
- Safely handling knives and knife safety
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Save!The Safe Lifting and Carrying course follows OSHA guidance and covers injuries in typical restaurant scenarios. You will learn ways to prevent injuries from lifting heavy items and safe lifting and carrying techniques. After completing the course, you will be able to:
- List common injuries that occur due to unsafe lifting in carrying in a restaurant
- Describe how to carry or manage heavy items
- Demonstrate safe lifting techniques
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Save!Unlock the true leadership potential within your restaurant team with this Running the Shift—After the Shift lesson. Elevate your most promising employees into confident and capable leaders who can steer each shift towards success. Equip your new shift leaders with the skills to effectively manage co-workers, customer experiences, and drive profitability. Invest in developing future restaurant leaders and helping your managers and teams thrive. Part of the Restaurant Playbooks MicroLearning Library.
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Save!Unlock the true leadership potential within your restaurant team with this Running the Shift—During the Shift lesson. Elevate your most promising employees into confident and capable leaders who can steer each shift towards success. Equip your new shift leaders with the skills to effectively manage co-workers, customer experiences, and drive profitability. Invest in developing future restaurant leaders and helping your managers and teams thrive. Part of the Restaurant Playbooks MicroLearning Library.
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Save!Unlock the true leadership potential within your restaurant team with this Running the Shift—Before the Shift Starts lesson. Elevate your most promising employees into confident and capable leaders who can steer each shift towards success. Equip your new shift leaders with the skills to effectively manage co-workers, customer experiences, and drive profitability. Invest in developing future restaurant leaders and helping your managers and teams thrive. Part of the Restaurant Playbooks MicroLearning Library.