Restaurant Playbooks – De-escalating Difficult Guest Situations

Restaurant Playbooks – De-escalating Difficult Guest Situations

$24.98$14.98


The De-escalating Difficult Guest Situations course explains how to do what is necessary to de-escalate a difficult situation with an angry or frustrated restaurant customer or guest. You will learn real-world examples of techniques that can be used to address difficult and awkward customers. After completing the course, you can confidently and consistently de-escalate difficult customer situations, including threats or aggressive behaviour toward an employee or another customer.

Unlock the true leadership potential within your restaurant team with this online microlearning course.
Elevate all your employees into confident and capable leaders who can steer each shift toward success.
Equip your staff with skills to complete their assigned tasks, ensuring employee safety effectively.
Invest in developing your team and help them be safe, grow, and thrive.

Part of the Restaurant Playbooks MicroLearning Library.

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About The Course

Quickly learn how to de-escalate difficult restaurant guests or customers with this Microlearning course from SafeCheck and Restaurant Playbooks.

Master the art of calming challenging situations with Restaurant Playbooks' De-escalating Difficult Situations course.

Enhance customer satisfaction, protect workplace safety, and handle conflicts confidently in any restaurant or foodservice setting!

Upon successful completion of the course, participants receive Certificate of Completeion from SafeCheck®.

Course Content

What You'll Learn

  • Describe techniques to de-escalate difficult customer situations
  • Identify steps to safely manage customers with threatening or aggressive behaviors
  • List key warning signs to be aware of

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The De-escalating Difficult Guest Situations course explains how to do what is necessary to de-escalate a difficult situation with an angry or frustrated restaurant customer or guest. You will learn real-world examples of techniques that can be used to address difficult and awkward customers. After completing the course, you can confidently and consistently de-escalate difficult customer situations, including threats or aggressive behaviour toward an employee or another customer.

Unlock the true leadership potential within your restaurant team with this online microlearning course.
Elevate all your employees into confident and capable leaders who can steer each shift toward success.
Equip your staff with skills to complete their assigned tasks, ensuring employee safety effectively.
Invest in developing your team and help them be safe, grow, and thrive.

Part of the Restaurant Playbooks MicroLearning Library.

 

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Restaurant Playbooks – De-escalating Difficult Guest Situations Original price was: $24.98.Current price is: $14.98.