The De-escalating Difficult Guest Situations course explains how to do what is necessary to de-escalate a difficult situation with an angry or frustrated restaurant customer or guest. You will learn real-world examples of techniques that can be used to address difficult and awkward customers. After completing the course, you can confidently and consistently de-escalate difficult customer situations, including threats or aggressive behaviour toward an employee or another customer.
Unlock the true leadership potential within your restaurant team with this online microlearning course.
Elevate all your employees into confident and capable leaders who can steer each shift toward success.
Equip your staff with skills to complete their assigned tasks, ensuring employee safety effectively.
Invest in developing your team and help them be safe, grow, and thrive.
