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Sale!Course Overview Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. This complaints handling course will give you all the skills required to manage, communicate with and calm upset customers while effectively and professionally handling their complaint. Split into 12 bite-sized 10-minute videos each with a workbook, each video has three areas to stop and discuss and complete answers in the workbook provided.
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Sale!SafeCheck® Delivery Driver Safety Training (DDS) is an effective way to learn about these workplace hazards without the restriction of attending an in-class seminar; an ideal strategy for those with a busy schedule. The interactive program allows learners to gain quality knowledge, as well thoroughly prepares learners for the certification exam. Topics covered include Introduction To Safe Delivery, Food Safety & Quality in a COVID-19 World, Driver Appearance, Personal Hygiene Guidelines, Customer Service, Driver Behavior, Safe Driver Vehicle & Journey, Driver Security Regulations, Final Quiz. This delivery driver training course also provides knowledge on best practices for delivery driving, sanitizing and disinfecting practices and more! Access the SafeCheck Knowledge Base section with bonus resource videos, printable files including Provincial Legislation and informative colour workplace posters.
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Sale!Course Overview Consistent customer service skills are not an accident but the result of good training and application of specific fundamentals to give customers an amazing experience that will bring them back time and time again. This video-led customer service skills course is divided into 12 parts. Whether phone based or face to face, these skills can be easily applied to any customer service situation. Part of the Business Skills and Personal Development Training Series, discover usefull impactfull training with SafeCheck. Click here to see all available courses in this series.
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Sale!
Contact Centre Agent Pathway Training
Course Overview: Being a contact centre agent is crucial in any organization as you represent the frontline of customer interactions. You serve as the face of the company and often act as the primary point of contact for individuals engaging with the business. So, it's essential to have the skills to handle customer interactions effectively. This pathway training enhances your contact centre skills, enabling you to engage with customers and deliver exceptional experiences confidently. Part of the Business Skills and Personal Development Training Series, discover useful impactful training with SafeCheck. Click here to see all available courses in this series. -
Sale!Course Overview Effective communication is an essential skill regardless of your role, enabling you to interact adeptly with internal and external customers and team members. This comprehensive communication skills course is designed to cover various crucial topics. It is divided into 8 equally sized segments, each exploring a specific theme. Delivered in convenient bite-sized portions, each segment consists of a 10-minute video accompanied by a workbook. These workbooks are thoughtfully structured, encouraging you to pause and engage with the content, answering questions relevant to your role. Doing so makes it easy to relate the concepts to your specific responsibilities and learn how to implement these valuable skills effectively. The course delves into various significant areas, including communication skills, listening skills, questioning skills, assertiveness, handling difficult conversations, demonstrating empathy, understanding cultural nuances, and providing clear instructions in the workplace. The workbook for each topic serves as a practical tool to apply the principles learned and develop an action plan tailored to your unique needs and circumstances. By actively participating in this course, you can enhance your communication prowess and positively impact your professional sphere. Part of the Business Skills and Personal Development Training Series, discover useful impactful training with SafeCheck. Click here to see all available courses in this series.
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Sale!Course Overview This coaching skills course is divided into 8 equal parts covering 8 topics. Each segment is provided as a 10-minute video and a workbook with three sections in each video guiding you to pause and answer questions that apply to you in your role. You will be able to relate the topics to your role and how you can implement the skills. Topics for this course include: Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area. Part of the Business Skills and Personal Development Training Series, discover useful impactful training with SafeCheck. Click here to see all available courses in this series.
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Arabic Language Course – SafeCheck® Advanced Canadian Food Safety Online is an effective way to gain Food Safety (Food Handler) Certification without the restriction of attending an in-class seminar; an ideal strategy for those with a busy schedule. The interactive program allows learners to gain quality knowledge about food safety, as well thoroughly prepares learners for the certification exam. This course is equivalent to FoodSafe 1, ServSafe, TrainCan Advance.fst, and all Provincial Food Handlers Certification courses. The course covers important food safety knowledge, sanitation, food hygiene, worker safety information, safe food handling and more! SafeCheck® Advanced Food Safety is a government recognized Food Safety Certification Course in every part of Canada. See Provincial Approvals Page Here: Provincial Approvals
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Canadian Food Safety Group
