Contact Centre Agent Pathway Training

Contact Centre Agent Pathway Training

Original price was: $49.98.Current price is: $29.98.

Contact Centre Agent Pathway Training

Course Overview: Being a contact centre agent is crucial in any organization as you represent the frontline of customer interactions. You serve as the face of the company and often act as the primary point of contact for individuals engaging with the business. So, it’s essential to have the skills to handle customer interactions effectively. This pathway training enhances your contact centre skills, enabling you to engage with customers and deliver exceptional experiences confidently.

Part of the Business Skills and Personal Development Training Series, discover useful impactful training with SafeCheck.  Click here to see all available courses in this series.


More Information
Course Length & Topics Covered Approximately 130 Minutes. Split into 13 bite-sized videos.

Topics for this course include:

  • Introduction to Contact Centre
  • Attitude
  • Customer Service Excellence
  • Answering the Telephone
  • Showing Empathy
  • Communication Skills
  • Award Winning Telephone Techniques Part 1
  • Award Winning Telephone Techniques Part 2
  • Positive First Impressions
  • Handling Difficult Customers
  • Keeping your Customers Informed
  • Fix the Customer First
  • Award Winning Emails
Exam Attempts No Exam
Percentage Required To Pass Certificate Issued On Completion of All Modules
Audio/Visual Format Fully narrated interactive presentation, with audio, video, photos, quizzing and workbooks.
Certificate Name Contact Centre Agent Pathway Training
Certificate Validity Certificates issued are valid for a period of 3 years from date of issue.
Certificate Provided You will receive your printable digital certificate within minutes of successful completion, via email.
100% Online Course

90 Days Access

Use Any Device!

SafeCheck Workplace Training courses are 100% online.

Use your Laptop or Desktop Computer, Tablet or any Mobile Device including Cell Phones!

You have 90 days access rights to the course from the date of purchase:
– you can go in and out of the course as often as you like
– the learning program will remember where you left off and you will be taken back to the same point that you left when you log back in
– there are no extensions allowed, please complete your course before your 90 days have passed

Additional Information Our course works on most devices, including laptops, pc and mac desktops, tablets, iPads and most newer smartphones with internet access. Note that we do not support computers running the Windows 7 Operating System. The recommended browser is Google Chrome or Mozilla Firefox for optimal browsing experience. Group Discounts are available for large volume purchases, click here to learn more.
Additional Steps Please ensure the information you fill at checkout is correct and in the correct capitalization. This info will appear on your certificate as inputted by the learner. Certificate change requests may be subject to additional fees.
Course Access Students will have 90 days from the date of purchase to complete their course.

Course Access & Extensions…………. Course access rights are for 90 days. Should an extension be requested a fee equal to the initial payment or a minimum of $24.98 will apply before any extension is issued. Corporate and educational group students must contact their supervisor for an extension.

Exam No Exam
Refunds Refunds must be requested prior to student starting course. To receive a refund, please forward your electronic receipt to our customer service department: [email protected] with the subject heading: SafeCheck Learning reserves the right to cancel and refund course registration to any customer who is abusive, threatening or aggressive via phone, email or in writing. Online Course Refund. Include reason for your refund request. Refund requests will not be accepted after the student has started the course, and/or if  course access rights have expired. All Group purchase sales are considered final.
Support via email: [email protected], phone: 866.258.0643

Please Note: Microsoft Windows 7 is No Longer Supported by Microsoft or the SafeCheck LMS. *conditions apply




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Contact Centre Agent Pathway Training Original price was: $49.98.Current price is: $29.98.