Course Overview Telephone etiquette sets out the basics required for good professional consistent telephone manners for both inbound and outbound calls. Covering all aspects of telephone aspects this course also included award-winning tips and techniques. This telephone skills course is divided into 6 parts. Each segment is provided as a 10-minute video and a brief workbook. Three sections in each video guide you to pause and answer questions that apply to you in your role. Whether you are a receptionist, call centre professional or simply want to improve your overall business telephone standards this course will help you in your related role. Part of the Business Skills and Personal Development Training Series, discover useful impactful training with SafeCheck.  Click here to see all available courses in this series.