Course Overview Whether you are a new leader or an existing leader looking for some fresh ideas, this video-led Leadership Essentials course can help you. Learning ways to lead those formally associated as peers, motivation tips, coaching techniques and dealing with change as well as delegation and holding difficult conversations are just some of the topics covered off in this course. This video-led customer service skills course is divided into 12 parts. Whether phone based or face to face, these skills can be easily applied to any customer service  situation. Part of the Business Skills and Personal Development Training Series, discover usefull impactfull training with SafeCheck. Click here to see all available courses in this series.